Support
Email support@hunttime.app. Tell us your club’s name, the phone you are on, and what you tapped before it went wrong. A screenshot helps.
Common questions
I forgot my password.
Tap Forgot on the sign-in screen. We email a six-digit code to the address on your account. Enter it with a new password and you are back in. Every other device on the account is signed out when you do this, so a lost phone cannot keep your old password.
My club code does not work.
Codes look like RID-GE7, letters and numbers with a dash. Check it with whoever runs your club. You can also scan the club’s QR code from the join screen instead of typing. If the owner removed you from the club, the code will not let you back in. Ask them to add you again.
I want to start my own club.
Create an account, then choose Start a club on the next screen. You name the club and put the crosshair on your property. You can start a club from a new account or from an account that is already in another club.
A stand did not free up when I left.
Auto check-out has to be turned on by the club owner under club settings, and your phone has to allow Hunt Time location access set to Always. Without both, the stand frees itself when the hunt window closes plus the grace buffer. You can always check out by hand from the stand.
Somebody else is on my stand.
The board shows who holds every stand and when they claimed it. A club owner can clear a stand from the app. Disputes inside a club are for the club to settle.
I lost my phone.
Sign in on any other phone, open My Club, and tap Sign out on all devices. Every device on the account is signed out, the lost one included.
How do I cancel a subscription?
Plans are billed by Apple. Cancel in iOS Settings, then your name, then Subscriptions. The club keeps its paid features until the end of the period you already paid for.
I want to delete my account.
In the app, open My Club and tap Delete account. It takes effect immediately. Your email, name, and sign-in are removed and every device is signed out. Your past bookings stay in your club’s records under your display name, which is the club’s record of who was on the property. If you own a club, the club keeps running without you.
Something else is wrong.
Email us at the address above. If you think you have found a security problem, say so in the subject line and we will treat it first.
The privacy policy says what we store and for how long. The terms say what the app is and is not responsible for.